Refund Policy
Refund Policy
At Doko Masala, your satisfaction is our priority. Please read our refund policy carefully before placing an order.
Fresh Produce & Perishables
Due to the nature of fresh produce and perishable items, we are unable to accept returns. However, if you receive a damaged, spoiled, or incorrect item, please contact us within 24 hours of delivery with a photo of the item and we will issue a full refund or store credit.
Non-Perishable & Packaged Items
Unopened, non-perishable items may be returned within 7 days of purchase. Items must be in their original packaging and in resalable condition. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
How to Request a Refund
To initiate a refund, please contact us at support@dokomasala.com with your order number, a description of the issue, and photos if applicable. We aim to process all refund requests within 3–5 business days.
Refund Method
Approved refunds will be issued to the original payment method or as store credit, at your preference. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or card provider.
Non-Refundable Items
- Opened or partially consumed products
- Items purchased on final sale or clearance
- Gift cards
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us. We're happy to help!
